Innovation is key in every industry, be it hospitality or health care. With the start of the new decade, 2020 brings with it a lot of technologies that promise to help optimise hotel experiences. Implementing new technology will set you apart from your competitors and revolutionise the services you offer your customers. As a hospitality business, if you are trying to keep up with the latest technology trends, here are some innovations that you need to keep an eye out for in 2020.
These emerging technology trends can be game changers. Innovations and advanced platforms can create new demand and expectations in redefining the industry. The hospitality industry has been quick to adapt to new technological advancements with changing times. Let’s take a closer look at some of the tech trends that are emerging.
Creating Smart Experiences for your Customers
Tech Trends in Restaurant and Hotel Industry
1. Voice Technology and Virtual Assistance
2. Service Automation
3. Tabletop Ordering Systems
4. Smart Rooms
5. Marketing Automation
6. Blockchain Technology
7. Integrating Virtual Reality
8. Robotic Chefs
9. Mobile Devices As Door Keys
10. Biometrics Payment Technology
We already use facial recognition and fingerprint scanning to get access to some devices. As an emerging trend in restaurant technology, biometrics will soon be used to process payments and give access to computers or cash registers to select employees.
Technology is changing the world of business. These 10 emerging technology trends are going to positively change customer experience at restaurants and hotels. As a business, it is always imperative to stay on top of new and innovative technologies while leveraging them to your benefit.