Robots in Hotels: Gimmick or Good Business?

When e-commerce giant Alibaba announced in late 2018 it would open a hotel in Hangzhou staffed by robots, the company declared they could be used to “streamline the operation of China’s hospitality sector while improving the experience of guests”.

Christmas: A Unique Market Opportunity in Asia

What does the holiday season look like for the hospitality industry? The festive Christmas holiday season is without a doubt one of the busiest times of the year for the hospitality industry.

Pokémon, People and Prestige: How Partnerships Add Value to The Peninsula

Luxury hotel chains like The Peninsula are increasingly exploring new business opportunities to supplement their core hospitality income. They are chasing an obvious payoff: not only do these retail channels and brand partnerships provide additional income streams, they build brand awareness, especially for their food and beverage divisions.